Frequently Asked Questions

The most commonly asked questions about Quatro Sleep.

Top Questions

Our mattress is 10 inches thick and comprised of 3 layers of foam.

The Quatro Sleep Mattress comes by itself, and not with a box spring. We recommend our mattress to be setup on a secure frame that will allow for ventilation.

A box spring is not required, but recommeded to extend the life of the mattress and to help with air circulation and prevent build up of excess moisture. Looking for one? Quatro Sleep offers an adjustable bed frame that is a perfect fit for our mattress and specifically deigned to give you the best comfort at any angle. See details here.

Yes! Our mattress is fully CertiPUR-US® certified. The Quatro Sleep Mattress meets CertiPUR-US® standards for content, emissions and durability, and are analyzed by independent, accredited testing laboratories. For more details, please visit the CertiPUR-US website.

Our mattresses are shipped from within the USA.

Our mattresses are made in China under strict quality control guidelines. We work with one of the best manufacturers to ensure optimum quality of our products. Rest assured you are getting the best possible value!

We would be glad to help you out! Please contact us directly for assitance.

Our mattress is constructed of high quality foam crafted with the utmost care and detail. The mattress has 3 layers of foam: 1" 1.8 lbs Plex-Air™ Memory Foam, 2" 1.5 lbs Support Foam, and a 7" Support Case.

It is medium-firm and is perfect for all forms of sleeping: back, side, and stomach.

Shipping and Delivery

Once we receive your order, it takes 4-7 business days for orders placed within the USA. We ship the mattress compressed and rolled in a box and it is delivered directly to your door. We send tracking numbers as soon as they are available. Transit time for international orders will vary depending on location.

Our mattresses are shipped from within the USA.

The Quatro Sleep Mattress is rolled up and compressed to provide the smallest shipping dimensions as possible. This makes it easy to transport and move around for easy and accesible setup. The mattress comes inside a box and shipped directly to your door.

The box that the mattress ships in is comparable to most leading brands.

At this time, we only ship within the contiguous USA. Unfortuantely, we do not ship to Alaska and Hawaii.

At this time, we only ship within the USA.

We do not have a pickup location for our mattresses. We can only delivery them directly to the address provided at the time of checkout.

Shipping is completely free!

There is no signature required for the mattress to be delivered. If you are not home to receive the mattress, the driver will leave it in front of your door or whereever they usually leave large items. The driver may decide to not leave the mattress, depending on their discretion; if so, the driver will leave a notice on your door.

We would be glad to help you out! Please contact us directly for assitance.

Payment

We accept all major credit cards through our store. Payment is processed through a secure server with a third party payment system. All of your information is kept confidential and secure. If there is any issues with processing your payment, please contact us.

All prices are shown in American Dollars (USD) unless otherwise stated.

We charge state sales tax on all orders within the USA.

We would be glad to help you out! Please contact us directly for assitance.

Warranty and Returns

We offer a 30-day return policy if you are not happy with your purchase. If you recently received your mattress, please try the mattress for 1-2 weeks before contacting us. This allows your body to adjust to your new foam mattress. Foam mattresses are different from traditional mattresses as they require time to expand to their full shape and density. If you are still not happy after this time frame, please contact us. You will need to provide us with your order number and email address to initiate the return. Read the full details of our return policy here.

The Quatro Sleep Mattress has a limited 10-year warranty. This means that we guarantee the mattress is free of manufactuirng defects and will last for 10 years without any significant problems. Detailed information about the warranty can be found inside the box of your new mattress. If you have lost your warranty card or should you have any issues, please contact us.